The modern world is being driven forward at a ferocious pace by the advent of instant communication. It started with the telephone but it seems like all communication nowadays is expected to be instant. Twitter has taken this need for instant information and communication to a new level, even news sites have been force to play catch up because Twitter was delivering news faster than the BBC. Inevitably this translates (or originates, I am not sure which) to business. Billions of pounds are being spent laying a new line between London and New York in order to save fractions of a second on global trades so that the computers that rule the stock markets can generate more revenue! But there are other smaller ways in which businesses are utilising instant communication.
Emails can now be accessed from just about anywhere. Boardrooms are filled with suits that are huddled over their smartphones sending emails and texting whilst supposedly listening to whatever presentation or argument is ensuing! Whether good or bad, people can now send emails from home or on the train home, they can get alerts for new emails on their phones and can reply without having to turn their computer on or be at the office. Suddenly there is a growing expectation that emails should be replied to like text messages and not like carrier pigeons.
Much like how letters evolved into emails and texts, the humble waiter now has technology at his fingertips. It is not exclusive to waiters, barmaids and retail assistants around the world are utilising technology to help them perform their roles more efficiently. Gone are pen and paper in order to take orders and gone are hard copy lists of prices, instead electronic point of sale systems not only serve to reduce errors (bad handwriting is a common error) but also remove the necessity for waiters to walk from the table to the kitchen to deliver the order. One could argue that this is not going to ‘save’ you that much…but it all depends on the situation. Imagine a packed bar with tables, waiters can take orders and another deliver them without having to wade through the crowds. It may in fact reduce staff needs for the managers as processes are made slicker and more efficient. What many people do not realise is that Epos Systems provide real time data which can give the user a clearer idea of how much work or demand there is, therefore resulting in more time savings and potentially less wasted energy.
Companies no longer need to wait days for cheques to clear, although it is not yet fully instant. However, payment between companies through internet banking is almost instant and can give the smaller companies a better idea of cash flow. Waiting for debts to be paid can be an incredibly frustrating process for business owners and managers, thankfully there is no real excuse for companies not to pay on time!
Instant information and communication is a major aspect of today’s society. Nobody wants to wait for anything, whether that be food, goods or a service. Instant access to the world through smartphones and the internet!